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AlanDestin, FL
Reviewed April 23, 2024
We scheduled a repair/replacement for our compressor. The fridge had a 10 year warranty on the compressor and it was exchanged and life went on. About a year and a few months later the compressor dies so we call and schedule a return appointment. The appointment was almost a month out so we waited. The technician shows up and tells us the compressor only has a 1 year warranty!!! These guys installed a FAR inferior product in my fridge! Essentially this company is a rip off!!! Don't do business with them! Buy new or fix it yourself.
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MonicaAnnapolis, MD
Reviewed April 22, 2024
My washer had a leak that was causing damage to the condo below my condo, called my insurance company, who allocate my claim to Sear Home Services, aka A&E Appliance Repair. They allocated a technician for 1 week after they were contacted by my insurance. The technician shows up and says he needs to order some parts, so he did and said he will be back the following Wednesday (8 days latter). Parts arrive 6 days after they were ordered (following week) but the technician does not show on Wednesday as he said them I received a text with a new appointment (3 days latter) again the technician didn't show up, with out a phone call or email.
They give you a window between 8-5 so now is already 2 days I have to take off from work to make sure be home for the technician but technician never shows. Therefore I have to called their customer service line. They were unhelpful, rude, unprofessional (just to be polite) and they reschedule my appointment but once again I have to wait another 3-4 days because according to them is not a technician available in the area. Therefore once again they have give me an arrival window from 8am to 5pm so another day that I must to take off from work because I work 1 hour away from my home.
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SteveEvergreen, CO
Reviewed April 18, 2024
My refrigerator not working properly, called the manufacturer GE who told me to contact Sear Home Services aka A&E Appliance Repair. Well after scheduling on an automated phone service for 9 days later the technician shows up says I need parts which are covered by the warranty of the manufacturer. Parts arrive the following week but the technician does not. Reschedule again by that automated phone service for the next appointment and again the technician is a no show. They give you a window between 8-5 then they show you where the technician is en route that you're the 3rd stop, then the 2nd, now the next but technician never shows. Then you get an email saying, "Sorry we missed you, please call this number to reschedule."
It’s a sham everyone. Don’t use this company, period or you’ll be sorry that you did like myself, but I was referred to A&E by the manufacturer. So maybe we should go after the manufacturer! Now I have filed in court a small claims. County attorney should have a field day with this company. Eddy Lambert is the owner of Sears/Kmart/Transform Service LLC.
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JoycePhoenix, AZ
Reviewed April 10, 2024
On February 23, 2024 I placed a service request for my Samsung refrigerator since the ice machine was not working. As of today no repairs have been made. This company has no customer service. HORRIBLE
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JudithHackettstown, NJ
Reviewed April 7, 2024
Our warranty program scheduled with them to repair our washer. It has been two months of ordering parts and then not fixing it and breaking things along the way. Every time they come we have to first get them to know that the parts are here...which takes so much time on the phone, then we have to be home with an 8 to 5 window!!!! I think they are in the parts business and making money off ordering parts.
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AnthonyBakersfield, CA
Reviewed April 5, 2024
I purchased a combo microwave/0ven from Sears and purchased an extended warranty approx 3 years ago. The micro has failed twice. This time over a month ago. The repairman that came out ordered the parts. I have the parts and have notified A&E warranty several times. I had an appt. On 3/6/24 no show. I had another appt on 3/8/24 no show. Another appt on 3/22/24 again, no show. They rescheduled for 4/5/24 between 8am and 12. I have confirmed with them that I have the parts and they continue to state that the parts are not in. I HAVE the parts. Think about it before you do business with Sears or this warranty company.
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MartinFrankville, AL
Reviewed April 3, 2024
This has to be the worst service company ever, GE finally replaced my washer, because this company does not care about anything, I wrote the CEO a letter about how horrible of a company they are, you can't get them on the phone, all they want to do is text, and then tell you to call their 800 number which they don't answer, look at the hundreds of negative reviews.
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RheldaSacramento, CA
Reviewed Feb. 17, 2024
I don't even know where to begin. Contacted A&E about our dishwasher heating element not working. Tech came out and told us it was our computer motherboard. Told us repair would be $471. At this point, I should've just said thanks but we'll just buy a new one but no. I said fix it. DO NOT LET THEM FIX ANYTHING. IT WILL NEVER GET FIXED CORRECTLY. Motherboard was ordered. Cost was $175. Labor to install said motherboard...$299! Yes, you see that correctly. Again, not sure what I was thinking!
Motherboard arrives. Tech comes to replace it. Dishwasher heating element still not working. Called them back. Sent out a different tech than the last two. He couldn't find anything wrong. Reset system and left. Heating element still not working. Called back again to have tech come out. My phone number was flagged by their system to sent me to their voicemail system where I am not able to speak to anyone live. I had to use my husband phone in order to hack their flag of me. Spoke with someone who sent an a new tech. At this point we've seen 4 techs, all different people.
This tech takes out whole dishwasher apart. Door is off, parts all over my kitchen. He then says, it is our heating element. REALLY? OMG! Put my dishwasher back to together while also breaking the cover to the control panel. All the clips are broken off so it won't lock into place (didn't realize until he was long gone and he never mentioned it to me). Heating element now on order. Less than 24 hours later, go to start my dishwasher and the control panel won't light up to work. I don't know what to say or do at this point. I want to just throw my hands up and get a new dishwasher. These people are incompetent at best. DO NOT USE THEM EVER!!! If you do, you'll regret it.
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JudiMilton Freewater, OR
Reviewed Feb. 17, 2024
Part ordered for a lawnmower took 3 months to come. Scheduled repair canceled twice SO FAR at the end of the day after we have rearranged our schedules to wait for him. The same thing happened with refrigerator repairs last year. We will never buy another product that has A&E as their repair service.
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MelissaParrish, FL
Reviewed Jan. 24, 2024
This company has been a nightmare to deal with. If you have a service contract but can choose literally ANYONE else, do it. Parts were ordered for my washing machine and took longer than expected to arrive. I understand that happens. Appointment was schedule for repair once parts arrived. Tech called in the morning and said he was canceling the appointment because he didn’t get notification that parts were delivered. I told him we had all the parts, please do it cancel, it had already been 3 weeks. He said he couldn’t come without delivery confirmation. He canceled the appointment and it auto rescheduled me for a week later.
I called the “customer service” number which is a call center in India and they were less than helpful. They couldn’t reschedule me for sooner, instead texted me a link to try to reschedule myself. Later that night, I was able to reschedule the next day. My husband took a second day off of work and waited ALL DAY only to be called at 4:15 pm and we were told “I’m done for the day, I will not be coming”, by the tech. WHAT!??? So I told him please do not cancel the appointment, I have one scheduled for the next day. He was nasty and canceled it anyway and this set us back ANOTHER WEEK. Zero accountability, zero help, zero professionalism. And two days off of work waiting, absolutely unacceptable. They shouldn’t be in business!
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