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- Broad range of home servicesandhome improvement projects
- Network of experienced, licensed and insured,contractors
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- Installs and services all brands and equipment models
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- Minimum one-year warranty on labor
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- A&E Factory Service Review
ConsumersAdvocate.orgRating: 3.9 / 5 (Very good)
288 Customer Comments & Reviews - see all comments
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A&E Factory Service is a national appliance repair company based in Illinois. Servicing residential and commercial customers, its team of trained technicians and vehicle fleet provides maintenance for all major appliance brands. A&E Factory Service is a BBB accredited business with an A+ rating.
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How is A&E Factory Service rated?
Breakdown
4.0/5
Appliance Repair Services
0.0/5
Customer Service
4.0/5
Additional Services
0.0/5
Warranty
0.0/5
Location and Reach
Overall Rating: 3.9 / 5 (Very good)
Founded in 1926, A&E Factory Service provides appliance repair solutions for residential and commercial customers nationwide. Users can schedule servicing through the company’s barebones website or by calling their customer service line. For a $99 consultation fee, a specialized technician visits the property to assess the equipment and provide a repair solution and estimate. As a subsidiary of the Whirlpool Corporation, A&E works with all major appliance brands and most household devices.
A&E Factory Service Appliance Repair Services
Appliance Repair Services - 4 / 5
A&E Factory Service provides appliance repair programs for residential and commercial customers throughout the U.S. It services all the major brands and most types of household appliances, including refrigerators, freezers, washers, dryers, ranges, ovens, microwaves, and dishwashers. Through the company’s website, users can book repair appointments, check status updates, and establish payments. A $99 diagnostic fee is applied for the initial technician's visit. During this time, they will provide a repair estimate. If the customer proceeds with the repair, the fee will be added to the total cost. If the service is declined, the $99 will still be charged. The website does not state if irreparable equipment is replaced or hauled off.
Appliances Included
| Refrigerator | |
| Washer | |
| Dryer | |
| Dishwasher | |
| Stove | |
| Range | |
| Oven | |
| HVAC | |
| Freezer | |
| Water Heater | |
| Furnace | |
| Microwave |
| Appliance Replacement if Unable to Repair | No |
| Repair Appliance Not Bought in Store | Yes |
| Technician Call Out-Fee | $99.00 |
A&E Factory Service Additional Services
Additional Services - 4 / 5
In addition to the common household appliances mentioned above, A&E Factory Service handles other types of equipment, such as window air conditioners, garbage disposals, wine coolers, and trash compactors. Furthermore, the company provides repair service solutions for organizations and corporations. These include on-site or carry-in capabilities, as well as product refurbishing and calibrations.
| Home Improvement | Heating and Cooling |
A&E Factory Service Customer Service and Reputation
Customer Service/Reputation - 4 / 5
Although A&E Factory Service has an A+ rating from the BBB, negative online reviews are not hard to come by (as is often the case for any service provider). Most complaints stem from communication problems, particularly regarding missed service appointments and a frustrating rescheduling process. Nonetheless, the company has a customer service line available Monday through Friday from 7:00 a.m. to 7:00 p.m. CST and an online form to rate the service experience.
| Year Founded | 1926 |
| BBB Rating | A+ |
| Number of BBB Positive Reviews | 1 |
| Number of BBB Negative Reviews | 41 |
| Date Collected | 2018-07-20 |
| Customer Service Hours | Monday through Friday 7:00 a.m. to 7:00 p.m. CST |
| Contact Method | Phone |
| Schedule Appointments Online | Yes |
| Protection Plan/Warranty | No |
Company Profile
| Full Name | A&E Factory Service Appliance Repair |
| Company Website | |
| Headquarters | 5500 Trillium Boulevard, Hoffman Estates, IL, 60179 |
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288 Customer Comments & Reviews
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Joe S
4/22/2024
I have been trying to get my refrigerator replaced since Jan 2024! I now will have to purchase one myself (cost wise) since they have told me for months they are having a system upgrade and can't put any orders thru! This is a RIP OFF when they have to honor their contract for replacement!This company has NO leadership and you can't understand what their saying. I WILL "NEVER' BUY THERE PROTECTION AGREEMENT " again! I have been working since October 23 to get a repair which led to a replacement and I'm still hearing about a system upgrade!
Diane W
2/8/2024
Four times to my house to fix a refrigerator (Edmar) since 01/10/2024 and guess what still not fixed. Cannot talk to a human just a repairman who doesn't seem to know squat
M
Melissa
1/2/2024
A&E Factory Services is the worst business that I have ever dealt with. I had an appointment scheduled with them that gave me a 7:00am to 4:00pm window of time for their technician to arrive. At 4:30pm, they sent me a text telling me that my appointment has been canceled and rescheduled for a date 2 weeks from today. This is the THIRD time they have done this to me, and from reviews I have read on other websites, including the BBB, this is very common. It is extremely difficult to speak to a live agent at A&E Factory Services. Once you do, they are completely incapable of offering any help or service. Today I asked to be transferred to a supervisor. I was told that they have no supervisor... Read More
T
tweety44
12/8/2023
This repair company gave two different prices, plus lied about having to change a board to choice Warranty saying it was an upgrade because the compressor was bad. Called LG and they said it wasn’t true, was trying to charge me triple the amount. Bought a new refrigerator. Stay away from them, they can’t be trusted!!
jklm2
10/22/2023
they came out, four weeks later no microwave or repairman, they have not responded to any comments or emails . but state on the online status check they repaired it
wthomson
10/14/2023
I consider a $377 labor charge for a 15 minute refrigerator part replacement to be theft. I will never do business with A & E or Sears again. No wonder that Sears is essentially out of business!! Hope A & E soon follows!!
standardmkt
10/13/2023
This is the absolute worst repair service company I have ever dealt with. I have been waiting for parts for a repair and have not received them, nor have I been given a status as to what is holding up delivery. If the parts are not available from your current distributor, use a different one! We have had several repair visits and have been without a freezer for over 2 months. Each time someone comes, they are saying it's a different issue. We've already had the circuit board replaced which then caused our circuit breaker to trip several times a day after it was installed by your technician. Then when someone came back out to fix it, they said we needed a new compressor. Impossible... Read More
mjohnsonre1
10/5/2023
If I could wouldn't leave them with a 1 star. They came to our home to fix a microwave they had to order a part had to wait a week and half for. They came to fix the microwave which isn't attached to the stove. He put a big rubber on the stove somehow he turned on the stove which caused the rubber mat to catch fire in returned put a thick which chemical fumes smoke in the rooms. Instead of taking out the pad he put it on the floor I came in and had him remove it to the patio outside the home. I said the stove is ruined he says just clean it with baking soda and vinegar, I tried everything he not only ruined the glass topping but the edging round the stove. I have not heard a word... Read More
Ron F
9/18/2023
THESE GUYS ARE SCAMMERS. They came to the house 8 times to fix our refrigerator. They never fixed it. Now looking for a new refrigerator.
D
Debra S
9/15/2023
This has been the worst company I have ever worked with. I have been stood up twice on my repair appointments and instead of just be moved to the next day you are moved to the next available day which in this last case is now another 15 days that I will go without a washer. In all total I will have 11 weeks in this repair. The repairman was not accurate in his first visit and did not order all of the necessary parts. Needless to say I had to wait an additional two weeks for the next appointment and was hopeful that I would finally have my washer back yesterday, but guess what I was stood up again and now will have to wait an additional 15 days for him to return. What is really... Read More
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Top Rated
29 Reviews
- Broad range of home servicesandhome improvement projects
- Network of experienced, licensed and insured,contractors
- 2,200 storesin the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
READ FULL REVIEW >
VISIT SITE
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